Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery times will be confirmed at checkout.
Great news, shipping is currently free for all orders over 200 AED. Orders under 200 AED will be charged at 30 AED for shipping per order
Please allow extra days for delivery during UAE holidays, national holidays, weekends and sale time. Collection may be required where duties are payable.
Your order will normally be delivered within4 -5 working days Delivery lead times will be confirmed at checkout.
WHAT PAYMENT METHODS CAN I USE?
Our flexible payment methods mean you can pay with any of the below payment types:
Mastercard, Visa / Visa Electron, Apple Pay, American Express, PayPal and Tamara.
We are unable to accept cards that are due to expire with in the next 5 days. Payment details are checked and verified by a third party and goods are dispatched once authorization has been obtained.
within4 -5 working days Delivery lead times will be confirmed at checkout.
We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained. Please also make sure that your payment card is set up by your card issuer for international payments.
We’re sorry, we can’t accept payments from a card that’s due to expire within five days of placing your order or payments from pre-paid cards.
We will send an email confirmation to your registered email address once the order has gone through, this can take a few hours to arrive. Remember to check your junk and spam folder too!
We aren’t able to place an order over the phone for you, so if you experience any difficulties placing your order online, please contact us and we can guide you through the process.
How can I return an item?
Not completely satisfied or ordered the wrong size/color? You can return any unworn items (in their original condition) within 10 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items.
DO I PAY FOR RETURNS?
30 AED will be deducted from your refund for returning your goods.